Welcome to Boating Series Store’s FAQ section! We’re here to help answer your questions about our water sports equipment, shipping policies, and more. Below you’ll find answers to our most commonly asked questions.

About Our Products

What types of water sports equipment do you sell?
We specialize in premium-quality water sports gear including:
  • Kayaks
  • Paddle Boards
  • Boats
  • Paddles
  • Sleds
  • Accessories
  • Parts
Our products are designed for adventurers who demand high-performance equipment for their water-based activities.
Are your products suitable for beginners?
Absolutely! We carry equipment for all skill levels, from first-time paddlers to experienced water sports enthusiasts. Many of our kayaks and paddle boards are perfect for beginners, while we also offer professional-grade equipment for more advanced users.
How do I choose the right size kayak or paddle board?
The right size depends on your weight, skill level, and intended use. Our product descriptions include detailed sizing recommendations. If you need personalized advice, feel free to email our team at [email protected] – we’re happy to help!

Shipping & Delivery

Where do you ship?
We ship worldwide to most locations! However, we currently cannot ship to some remote areas in Asia and certain other locations. During checkout, our system will automatically verify if we can deliver to your address.
What are my shipping options?
We offer two convenient shipping methods:
Standard Shipping: $12.95 flat rate via DHL or FedEx (10-15 days after dispatch)
Free Shipping: Free on orders over $50 via EMS (15-25 days after dispatch)
All orders typically process within 1-2 business days before shipping.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can use this to follow your package’s journey right to your door! If you haven’t received tracking information within 3 business days of ordering, please check your spam folder or contact us.

Payments & Orders

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Can I change or cancel my order after placing it?
We process orders quickly to get your adventure gear to you as soon as possible. If you need to make changes, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.

Returns & Exchanges

What is your return policy?
We stand behind our products with a 15-day satisfaction guarantee. If you’re not completely happy with your purchase, you may return it within 15 days of receiving your order for a refund or exchange. Items must be in original, unused condition with all packaging.
How do I initiate a return?
Please email our customer service team at [email protected] with your order number and reason for return. We’ll provide return instructions and a shipping label if applicable.
Who pays for return shipping?
For returns due to our error or defective products, we’ll cover return shipping. For other returns, the customer is responsible for return shipping costs unless otherwise specified.

Customer Support

How can I contact customer service?
Our team of water sports enthusiasts is ready to help! You can reach us at:
Email: [email protected]
We typically respond within 24 hours during business days.
What are your business hours?
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Mountain Time. Emails received outside these hours will be answered the next business day.
Ready for your next water adventure? If you don’t see your question answered here, don’t hesitate to reach out. At Boating Series Store, we’re not just selling equipment – we’re helping create unforgettable experiences on the water!