At Boating Series Store, we stand behind the quality of our water sports equipment. We want you to be completely satisfied with your kayaks, paddle boards, accessories, and other gear. If you’re not happy with your purchase, we’re here to help with our straightforward returns and exchanges process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Item must be in new, unused condition with original packaging
  • Return request must be made within 15 days of receiving your order
  • Proof of purchase (order number) is required

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged:

  • Personal flotation devices (PFDs) that have been removed from original packaging
  • Custom or special order paddles and parts
  • Any items that show signs of use or damage not present at time of shipping

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange your water sports equipment:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use our template below to ensure we have all necessary information.
  2. Wait for Approval: Our team will review your request and send return instructions within 2 business days.
  3. Package Your Item: Securely repackage the item in its original packaging with all included accessories and documentation.
  4. Ship Your Return: Send the package to our warehouse at the address provided in your return instructions. We recommend using a trackable shipping service.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Boating Series Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item Details:
Product Name: [Product Name]
Reason for Return/Exchange: [Please specify – wrong size, defective item, changed mind, etc.]

Preferred Resolution:
[Refund to original payment method / Exchange for [Product Name & Details]]

Please let me know the next steps to complete this process.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

Once we receive and inspect your returned item:

  • Refunds will be processed within 5 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable unless the return is due to our error
  • For exchanges, we’ll ship your new item once the return is received

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend:

  • Using a trackable shipping service
  • Insuring the package for its full value
  • Retaining your shipping receipt until the refund is processed

Note: International returns may be subject to customs fees and import duties which are non-refundable. These charges are the responsibility of the customer.

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us immediately at [email protected] with photos of the damage
  2. We’ll arrange for a replacement or refund at no additional cost to you
  3. In some cases, we may request return of the damaged item

Questions?

Our customer service team is happy to help with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Mail: Boating Series Store, 4935 Chapmans Lane, Albuquerque, US 87110

We appreciate your trust in Boating Series Store for your water sports adventures and are committed to ensuring your complete satisfaction with every purchase.