At Boating Series Store, we’re committed to making your water sports shopping experience smooth and enjoyable. Below you’ll find all the details about our shipping options and straightforward returns process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping:

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipping
  • Flat rate: $12.95 USD

Free Shipping:

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipping
  • Available for orders over $50 USD

Note: We ship worldwide except to some Asian countries and remote areas. International shipments may be subject to customs fees, which are the customer’s responsibility.

Returns & Exchanges

We want you to be completely satisfied with your kayaks, paddle boards, and water sports gear. If you’re not happy with your purchase, we offer a simple returns process.

Eligibility

To qualify for a return or exchange:

  • Item must be unused and in original condition with all packaging
  • Return request must be made within 15 days of receiving your order
  • Proof of purchase (order number) is required

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Personal flotation devices (PFDs) that have been removed from original packaging
  • Custom or special order paddles and parts
  • Any items showing signs of use or damage not present at time of shipping

How to Return an Item

  1. Contact Us: Email [email protected] within 15 days with your order number and reason for return (use our template below)
  2. Wait for Approval: We’ll review your request and send return instructions within 2 business days
  3. Package Your Item: Securely repackage with all original materials
  4. Ship Your Return: Send to our warehouse using the provided address (trackable service recommended)

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Boating Series Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item Details:
Product Name: [Product Name]
Reason for Return/Exchange: [Please specify – wrong size, defective item, changed mind, etc.]
Preferred Resolution: [Refund to original payment method / Exchange for [Product Name & Details]]

Please let me know the next steps to complete this process.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

  • Refunds processed within 5 business days after we receive and inspect your return
  • Credit issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping fees are non-refundable unless return is due to our error
  • For exchanges, we’ll ship your new item once we receive the return

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error
  • We recommend using a trackable and insured shipping service
  • International returns may be subject to non-refundable customs fees

Damaged or Defective Items

If you receive a damaged item:

  • Contact us immediately at [email protected] with photos
  • We’ll arrange a replacement or refund at no additional cost
  • In some cases, we may request return of the damaged item

Need Help?

Our customer service team is happy to assist with any shipping or returns questions:

  • Email: [email protected]
  • Mail: Boating Series Store, 4935 Chapmans Lane, Albuquerque, US 87110

Thank you for choosing Boating Series Store for your water sports adventures. We’re committed to your complete satisfaction with every purchase!